Frequently Asked Questions

Can I really get wallpaper in any colour I wish from Chameleon Collection?

Yes, absolutely! At Chameleon Collection, we specialise in bespoke wallpaper tailored to your exact colour preferences. Simply choose your desired shades, and we'll bring your vision to life.

How does Chameleon Collection produce wallpaper in any colour?

Our advanced printing technology allows us to reproduce virtually any colour accurately on our wallpapers. We use high-quality inks and materials to ensure the colour fidelity and durability of your custom wallpaper.

Are there limitations on the colours I can choose for my wallpaper?

No, there are no limitations! Whether you have a specific Pantone or paint colour in mind or want to match the wallpaper to an existing colour scheme, we can accommodate your request and produce wallpaper in any colour you desire.

Can I request samples of different colours before making a decision?

Absolutely! We understand the importance of seeing and feeling the wallpaper in person before making a decision. Contact us to request samples of various colours, and we'll be happy to assist you.

How long does it take to produce custom-coloured wallpaper from Chameleon Collection?

Production times may vary depending on the complexity of your order and our current workload. However, we strive to deliver your custom-coloured wallpaper and meet most deadlines. Just let us know when you need it.

Is the custom-coloured wallpaper from Chameleon Collection easy to install?

Yes, our custom wallpaper is designed for easy installation. Each roll comes with clear instructions, and we also offer installation tips and advice to ensure a smooth application process. Hanging instructions are on our website. Click here

Can I return or exchange custom-coloured wallpaper if it doesn't meet my expectations?

Since our wallpaper is custom-made to your specifications, we typically do not accept returns or exchanges unless there is a defect or error on our part. However, your satisfaction is our priority, so please contact us if you have any concerns about your order.

Is the custom-coloured wallpaper from Chameleon Collection durable and easy to clean?

Yes, our custom wallpaper is made from high-quality materials that are durable and easy to clean. Simply wipe with a damp cloth to remove any dirt or stains, making it ideal for both residential and commercial spaces.

Can I use Chameleon Collection wallpaper in moisture-prone areas like bathrooms or kitchens?

Yes, our wallpaper is suitable for use in moisture-prone areas with proper installation and maintenance. We print on a variety of bases so just ask for guidance.

How can I place an order for custom-coloured wallpaper from Chameleon Collection?

Placing an order is easy! Simply visit our website or contact our customer service team to discuss your colour preferences and requirements. We'll guide you through the process and ensure you receive the perfect wallpaper for your space.

How can I contact your customer support team?

You can contact our customer support team through several channels:
Email: hello@chameleoncollection.co.uk
Phone: +44 01789 762857
Live Chat: Available on our website during business hours

What are your customer service hours?

Our customer service team is available to assist you during the following hours:
Monday to Friday: 9:00 AM to 5:00 PM (GMT)
Saturday: 10:00 AM to 2:00 PM (GMT)
Outside these hours it is worth a phone call as someone may well be available.

Do you offer live chat support on your website?

Yes, we offer live chat support on our website during our customer service hours. Look for the chat icon in the bottom corner of the page to start a conversation with one of our representatives.

Is there a physical store location where I can visit?

Yes, we are based in the heart of Warwickshire, England.

8 High Street,
Alcester,
Warwickshire,
B49 5AD,
England

What payment methods do you accept?

We accept a variety of payment methods to make your shopping experience convenient:
- Credit and Debit Cards: We accept Visa, and Mastercard
- PayPal: You can securely pay with your PayPal account.
- Bank Transfer: Please contact our customer support team for instructions on making a bank transfer.

Are there any additional fees or charges?

We strive to provide transparent pricing with no hidden fees. However, please note the following:
- Shipping Fees: Shipping fees may apply based on your location and the size of your order. These fees will be calculated and displayed during the checkout process.
- Taxes: Depending on your location, applicable taxes may be added to your order total.

Can I cancel or modify my order after it has been placed?

We aim to process orders quickly to ensure timely delivery. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, but please note that orders may be processed and shipped shortly after being placed.

Do you offer price matching or discounts?

We occasionally offer promotions, discounts, and special offers to our customers. Be sure to sign up for our newsletter or follow us on social media to stay updated on our latest deals. Additionally, we may offer price matching on certain products. Please contact our customer support team for more information.